Refund Policy
At Crust & Craft Pizzeria, we strive to provide an exceptional experience with every order. We understand that sometimes things may not go as planned, and we're here to assist with any issues that may arise. If you are not satisfied with your purchase from Crust & Craft Pizzeria, located at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom, please review our refund policy outlined below.
Order Cancellation
If you wish to cancel your order, you may do so within 10 minutes of placing it. To cancel your order, please call us immediately at +44 20 7946 0958. We cannot guarantee cancellation if the request is made after the stipulated time as your order might already be in preparation or out for delivery.
Incorrect or Damaged Items
If you receive an order that is incorrect, incomplete, or damaged, please contact us within 2 hours of receipt. You may call us at +44 20 7946 0958 or visit us at our physical location. We will assess the situation and provide a suitable solution which may include a replacement or a refund.
Refund Eligibility
- Items must be reported as incorrect or damaged within 2 hours of receipt for a refund or replacement.
- Cancellation requests must be made within 10 minutes of order placement.
- Refunds will not be provided for orders that are delivered late due to factors outside Crust & Craft Pizzeria's control or incorrect delivery information provided by the customer.
- Refunds or credits will not be given for partially consumed meals.
Refund Process
To initiate a refund, please contact us with your order details and explain the issue. Depending on the case, we may require additional information or evidence of the problem. Once your refund request is reviewed and approved, the refund will be processed.
Refund Method
Refunds will be made using the original payment method. If the order was paid in cash, the refund would be provided either in cash or as a credit for future orders at the discretion of Crust & Craft Pizzeria. Please note that it may take several days for the refunded amount to reflect in your account, depending on your bank or payment service.
Non-Refundable Items
Custom orders or special requests are non-refundable after preparation has begun. Additionally, gift vouchers or promotional offers are non-refundable.
Modifications
Crust & Craft Pizzeria reserves the right to modify this refund policy at any time. We recommend customers review it periodically. Any changes will be effective immediately and will be reflected on the grainhaven.site.
Contact Us
If you have any questions or concerns about our refund policy, please do not hesitate to reach out to us at our physical address 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom or call us at +44 20 7946 0958. We are committed to ensuring that your experience with Crust & Craft Pizzeria is nothing short of excellent.
Last updated: April 1, 2023